Welcome to our UK STSL FAQs. Should you not find the answer you need, please do not hesitate to contact us.
We hope you are all keeping well and staying safe during these strange times.
Filmbankmedia will be following government guidelines on social activities, and currently these restrict film screenings. Should these restrictions still be in place on the date of your proposed screening, please note that we will not be able to approve the booking at this time. We do understand these are hugely difficult times and none of us has had to deal with these challenges before. We sincerely hope that by each of us doing our bit in the coming weeks we may well get through this sooner and we will all be enjoying films, new and classic, indoors and outdoor! The crucial and most important thing is that we all keep safe and well.
Should you not have received a cancellation notification from us, or wish to postpone or cancel please complete our online form to ensure this can be efficiently processed by the team.
What does STSL mean?
The Single Title Screening Licence (STSL) is one of the licence options available on a per film title per screening basis.
How do I open an STSL account?
To apply for an STSL account, follow our 5-step guide here.
What is the £150 security deposit for and when do I get this back?
This is a holding fee to activate your STSL account and is fully refundable upon account closure (subject to all rental films returned and invoices paid).
Can I use my £150 deposit towards my licence fee?
The deposit and licence fee are kept completely separate from each other, as your deposit is fully refunded when the account is closed. However, should you wish to discuss applying your deposit to outstanding invoices, please contact us at CreditControl@filmbankmedia.com.
Do I need a different account for indoor and outdoor screenings?
No, you only need one STSL account for both indoor and outdoor screenings. However, please note that the booking process differs from outdoor to indoor screenings. Please refer to the Outdoor section below.
Can I edit my existing booking online?
Yes. You can do this by logging into your online account and select ‘Edit Bookings/Enter Returns’ button. Select the ‘pencil’ icon and make your amendments. For all amendments relating to past screenings or reducing the number of screenings, please contact us at firstname.lastname@example.org as soon as possible.
How do I change my contact details online?
Once you have logged in, please select ‘Amend Contact Details’ which can be located on the right hand side. Should you wish to change your organisation name or login email address, please email email@example.com.
Do I need a licence for my film screenings, even if I’m not charging?
Yes, you will still require a licence. Any screening taking place outside of the home or cinema requires a licence under UK copyright law. In this instance, your licence will be granted under one of our non-commercial (free-of-charge to view) terms instead of commercial (charged ticket admission). For more information regarding licence options, click here.
Once I have placed a booking how do I know it has been approved?
Please allow one working day for your booking to be approved. To check your booking status, select 'Edit Booking/Enter Returns'. Should your status say 'Approved', you are fine to proceed with your screening. If your status has not changed to 'Approved' after one working day, please contact firstname.lastname@example.org.
How much does the licence cost for indoor screenings?
Please view our indoor price list here.